Why doctors make so many mistakes and How information technology can solve it ?

This  blog post by Sanjeev does a brilliant analysis on  why doctors make so many mistakes.Let me quote what he has said.The main reason why this continues to happen is because doctors (and economists) don't usually get feedback. The patient who is diagnosed wrongly simply never comes back, and goes to another doctor. So the doctor thinks he has cured the patient, but the patient was not cured, and will never return. And when a patient DOES provide feedback (as I've provided to one of my eye doctors), the doctor is so stunned that he doesn't learn. This is true. There is no effective feedback in the current scenario. Information technology can provide a solution. What is required is an EMR system to have mechanism to capture voice of the customer. But there is still a challenge. If you do not like the  doctor's treatments and  you have stopped visiting him then there is no way you will give him  feedback online.  This may work for hospital chains where the hospital management will value honest feedback, as it can rate the work of its staff.  But for the many of hospitals and doctors found in Indian  neighbourhood  this will not work, unless the doctor or hospital really want to hear honest feedback.People may complain on various portals  but complaining is different than giving honest  feedback.This can be only solved by incentivising honest feedback. There could be various ways.  It could be by offering a free check-up. The key is that a feedback mechanism will help a doctor and hospital tremendously. A EMR along with tweaking of the current processes in a health care institute can go a long way in receiving honest feedback. If people see a health care institute valuing  honest feedback then they will still have a positive opinion, even if the treatment has not worked for them.


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What if every interaction with a hospital or doctor in India becomes educational ?

What if every interaction with a hospital or doctor in India becomes educational ? What if the hospital or doctor starts empowering you to know more about your condition ? Is it possible ? Is it possible in India. Sure it is.


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Too many dentist in India but there are not enough teeth to extract

There are too many dentist in India says the report  http://www.dnaindia.com but there are not enough teeth to extract.  This means there will be severe competition among dentist to attract patients. Let me also add one more dimension- your customer is also getting more educated via internet.  He is going to get more demanding.Competition is good. It brings the best out of  every one. Dentist in India have to adopt  information technology. They would have to start doing brand building and marketing. I know these are still wrongly considered as unethical, but the reality is there are no options. It  will be good to use the power of web and information technology to your advantage.We at  www.livehospital.net can help you in adopting IT in a phased manner. Please reach us at vishal.singh@livehospital.net or rasmi.singh@livehospital.net 


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Dental Clinic Assistants - Yes They Can

In my meetings with dentists, dentists have many concerns regarding the succes of a dental software in their clinics. One of the topmost concerns that dentists in India have is that their assistants will not be able to use the software. The dentists dont want to be doing appointment booking and dental records entry themselves all the time.  I agree that dentists cannot be spending all his time in using the software.But I do not agree that the dentists' assistants today cannot handle a dental software. There are mainly 2 reasons for this - a) the assistants are generally the young lot and they already have an exposure to computers, internet, facebook, email etc. b) The dental softwares of this generation are extremely simple and user friendly.We have proven examples of cases where the assistants have picked up using our LiveHospital Dental software very easily and even quicker than the dentists themselves. This is not the case just with appointment booking (which is extremely simple in LiveHospital), but even Dental Records managment, Billing and other features. LiveHospital has clients where the clinic's assistants are fully running the show with the dental software and the dentists are not much aware about it. An interesting case has been for a remote client who signed up for our software on the internet. All remote interaction with that clinic happened with the assistant only. She started using the system just by seeing our online tutorials. Today, she is one of our top users of the system.Dont assume your clinic's assistant will not be able to use a dental software. Give it a try. Use the software for a trial period. Let your assistants know you expectations. Having a computer with an internet connection will be an added incentive to the assistants.I am sure you can transform your dental practice and that too with full involvement of your assistants.


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Continuous Learning By Dentist

As a non dentist I am surprised on how much efforts a dentist takes in keeping himself updated. This is commendable.  I have seen dentist in India working whole week and then attending conferences over the weekend. I have asked  the question to many dentist on what drives them to learn so much. There were many answers ranging from competition, to lot of  advancements being made in dentistry and hence the need to keep oneself updated.  There was one fascinating answer.  A dentist said that there is immense job satisfaction in doing good work in dentistry.Dentistry is like art and dentists always want to keep improving their skills like an artist. This is great.There is still one disconnect which I think is with dentists in India. They do not use available technologies like blogging, FB pages to educate their patients about new developments. I have always maintained that there is a demand for good quality information. If a dentist provided quality information for his patients via websites, blog and FB pages then it will tremendously help him to build his brand and help his practice. These tools are very easy to use and they will not take much of time.So if you are a dentists then you should try using internet to educate and reach out to your patients. This is very simple. All you need to do is to start.We at livehospital.net can help you on your information technology journey. Please reach us at vishal.singh@livehospital.net or rasmi.singh@livehospital.net


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